ARC Frequently Asked Questions


General

  • Who uses the Academic Resource Center?
    • Students visit the Academic Resource Center when they want to improve their grades or study skills, get better at managing time, or work on areas of their academic life that they’d like to improve. Any UGA student may use the Academic Resource Center. For some services, like Study Pods, appointments, and drop-in, students are required to be registered in the course for which they are seeking assistance.
  • What services do you offer?
    • The Academic Resource Center offers a variety of service formats to assist students: study pods, drop-in tutoring, test reviews, and appointments. More information on these services can be found on the tutoring main page.
  • How much do your services cost?
    • ARC services are covered by UGA student fees; so, students are never required to pay when seeking assistance.
  • Where are you located?
    • The Academic Resource Center is located at Milledge Hall with satellite locations in Russell Hall, the Miller Learning Center, and the Science Learning Center.
  • When are you open?
    • The Academic Resource Center is open fall, spring, and summer semesters. Staff are available Monday – Friday, 8 – 5 p.m. Tutoring availability varies by course. Check the course-specific webpages for more information on any course of interest.
  • How do I contact someone for more information?
    • The Academic Resource Center staff is always happy to speak by phone or via e-mail. ARC staff can be reached by phone at 706-542-7575 or via e-mail at tutor@uga.edu. Staff are available Monday – Friday, 8 – 5 p.m.
  • Who are your tutors?
    • The Academic Resource Center currently employees over 70 graduate and undergraduate peer tutors. Peer tutors are students who have taken the course they are tutoring and performed well. All peer tutors undergo training and are certified by the College Reading and Learning Association (CRLA).
  • What can I do if I still need help?
    • The Academic Resource Center facilitates a private tutoring list for most of the courses offered through the peer tutoring program. Students can contact the main office via phone at 706-542-0163 or by e-mail at tutor@uga.edu to request ARC’s private tutoring list.
  • What if tutoring isn't offered for my course? Can I still receive assistance?
    • The Academic Resource Center does not guarantee course-specific assistance for courses not listed on our website; however, all UGA students are welcome to schedule an appointment with an academic coach to review time management techniques, study strategies, and further develop their academic skills.

Appointments

  • What is an appointment?
    • Appointments give students an opportunity to meet with a peer tutor individually to review and discuss course content. Students can schedule two appointments per subject each week, and appointments last for approximately 50 minutes.
  • How do I schedule an appointment to see a peer tutor?
  • How do I cancel or reschedule an appointment?
    • Appointments can be cancelled in SAGE until the appointment is scheduled to begin; however, the ARC maintains a 12-hour cancellation policy that penalizes students should they cancel an appointment less than 12 hours before the session. Students who miss two appointments in a semester are prohibited from scheduling additional appointments until the next semester.
  • What happens if I’m late or forget to cancel an appointment?
    • Students who cancel an appointment less than 12 hours prior to the session are marked as a ‘no-show’ for the appointment. Missing an appointment, being late to an appointment, and/or leaving early from an appointment more than twice in a semester results in your access to tutoring appointments being suspended for the remainder of the semester.
  • How many appointments can be scheduled each week?
    • Students can schedule up to two appointments per subject each week.
  • What can I do if I don’t see an appointment time that works with my schedule?
    • Appointments are first-come, first-served; so, a lack of availability may mean that appointments have been scheduled by other students, or an appointment for your particular course may not be available during that time.
  • Can I bring a friend to my appointment?
    • You may bring up to two friends to your appointment. They must be enrolled in the same course for which the appointment is scheduled to attend.
  • What kind of help will I receive from a writing tutor?
    • Our goal is to support students who have any kind of writing assignment - a response paper, a report, a literary essay, or a research project. Our tutors can help through all parts of the writing process such as planning, writing, and finalizing the assignment for submission.
  • Do you offer online tutoring?
    • Most tutoring appointments have the option to be scheduled online. To do so, select online as your location when scheduling your appointment. Afterward, an appointment confirmation e-mail will give you additional instructions on accessing your online appointment.
  • How does online tutoring work?
    • After scheduling an online appointment, a tutor will e-mail you directly with your personalized GoBoard URL. When your appointment is scheduled to begin, use that link to access your GoBoard. After enabling your camera and microphone, you can communicate with your tutor as if you were in the same room. You also have the capability to send screenshots through GoBoard and to write and draw whatever you need.
  • I’m supposed to meet my tutor in-person, but I’d like to move the appointment online. Is that possible?
    • Yes. Students should e-mail the appointment tutor to inquire about moving the appointment online. Please note: The ARC doesn’t allow appointment location changes outside of moving an in-person appointment online to insure the safety of students.

Drop-In Tutoring

  • What is Drop-In tutoring?
    • Drop-in tutoring provides course-specific assistance with no prior registration needed. Just check-in during open hours and meet with our team of tutors to get clarification on concepts, review homework and course notes, or prepare for exams.

      For courses that are not MATH, PHYS, or CHEM-based, students will receive 20 minutes of individualized assistance from a tutor (more time will be allotted if no other students are waiting). Visits are first-come, first-served, so, do not wait until the last minute to receive help!

  • How often and why should I sign into the computer kiosk? Do I need to sign out?
    • All students are required to log-in at the drop-in kiosk before receiving assistance. When you’ve logged in once, you do not need to log-in again until your next visit, and you do not have to sign out. Signing in helps the Academic Resource Center gather data about our program more efficiently. We are able to track what courses students receive assistance for most frequently and use this data to better our program for UGA students.
  • I want to work with an individual tutor for my MATH or CHEM course. Why am I placed with a group of students?
    • During periods of high volume, students are grouped together with other students from the same course, which allows the Academic Resource Center’s team of tutors to help students more efficiently. See this as an opportunity to build community with the students in your course, compare answers and strategies, and ask questions as a group. Also, explaining and defending your strategies is an important tool in developing your mastery of the material. If you want individual attention, come during our less busy hours (mornings and after 6 p.m.) or schedule an appointment.

Test Reviews

  • What are test reviews?
    • The Academic Resource Center’s test reviews provide students with an opportunity to review course-specific concepts and test-taking techniques with a graduate assistant prior to an exam. No prior registration is required to attend ARC’s test reviews.
  • What courses are supported by test reviews?
    • Currently, ARC provides traditional test reviews for STAT 2000 and BUSN 4000 during fall and spring semesters. Online test reviews for MATH 1101 and MATH 1113 are hosted on Youtube. Links to review packets and videos are posted on the respective course specific webpage.
  • Where can I find information on the location and time of a specific test review?
    • Students can visit any subject-specific tutoring page to find more information on test reviews, including specific dates, times, and locations.
  • How do I register for a test review?
    • No prior registration is required to attend ARC’s test reviews. Just stop by the test review location prior to the start of the test review to check-in.
  • How do I prepare for a test review?
    • You can prepare for a test review by looking over all test materials prior to arriving. Write down questions that you have or concepts you would like to review so that the graduate assistant or faculty member can cover them during the review.
  • What should I do when I arrive for a test review?
    • For traditional test reviews, all students are required to check-in with an ARC staff member before taking a seat. Online test reviews do not require students to check-in.
  • What options are available if I miss a test review?
    • If you miss a test review, you can access the material under the test review section of that course’s respective subject-specific page. (i.e. BUSN 4000 -> Business)

Study Pods

  • What is a study pod?
    • Study Pods are semester long, weekly meetings (1.5 hour sessions) between the tutor and 2-5 students. Regular meetings help build rapport and provide a high level of support in a more structured and time intensive tutoring experience.
  • How do I schedule a study pod appointment?
    • Sign-up for study pods throughout the semester. To register, use the link posted on the respective subject page during active registration. Study Pods are assigned and begin meeting by the third week of the semester.
  • How do I cancel or reschedule a study pod?
    • Study Pod participation is reserved for those actively registered for the study pod; so, an individual student cannot reschedule a pod session. However, if you will be absent, you must notify ARC staff. Students can contact the main office via phone at 706-542-0163 or by e-mail at tutor@uga.edu.
  • What happens if I am late for a study pod or if I need to leave a study pod early?
    • Students who arrive more than 15 minutes late to a study pod or leave more than 15 minutes before the pod ends are marked as a ‘no-show’ for that pod session. Being late to a pod meeting, leaving early, and/or missing a meeting more than twice results in your access to tutoring being suspended for the semester.
  • What happens if I miss a study pod session?
    • If you miss a study pod session, e-mail ARC staff immediately to explain why you did not attend the session. Please note that non-documented illnesses and non-sanctioned UGA events do not justify missing a study pod and will not excuse your absence. If a student misses two study pod sessions within a semester, they are suspended from future study pod sessions for the remainder of the semester.
  • How many study pod sessions can be scheduled each week?
    • Study Pods meet once a week for 1.5 hours. You can be enrolled in multiple Study Pods for different subjects.
  • Can I bring a friend to my study pod?
    • Because space is limited, the easiest way to participate in a study pod with a friend is by having your friend register for the same study pod. If your friend misses the scheduling window, they may contact the main office via phone at 706-542-0163 or by e-mail at tutor@uga.edu to inquire about the study pod waiting list.

Working At the Academic Resource Center

  • Why should I seek employment as a tutor or PLA with the Academic Resource Center?
    • Working for the Academic Resource Center is a great job for students looking to give back to the University. Many of our staff benefit from reviewing the material with students, which reinforces course concepts, especially for professions that require passing a major exam (MCAT, LSAT, etc.) or professions in education. The Academic Resource Center provides our tutors with flexible schedules and competitive pay.
  • How do I become a tutor or PLA?
    • Review the Become a Tutor page and complete the respective application(s) when ready. All completed applications are saved for up to one year. If a position becomes available, ARC staff will contact you.
  • What are the minimum qualifications for becoming a tutor and PLA?
    • Staff must hold a 3.25 overall GPA and a 3.25 GPA in the subject(s) to be tutored. We also require staff to complete one semester at UGA before applying.
  • When do you hire tutors and PLAs?
    • The Academic Resource Center hires most of its staff between semesters, but applications are reviewed throughout the semester based on changes in demand and staffing. There is no deadline to apply and all application materials are saved for future consideration.
  • The course I would like to tutor is not currently offered by the Academic Resource Center. What should I do?
    • Still apply! Applicants are able to write-in courses that aren’t currently supported by the Academic Resource Center, and applications are reviewed regularly based on changes in tutoring demand and staffing.
  • I would like to list a high school teacher or non-UGA faculty member for a reference. Is that okay?
    • Yes; however, a reference from a UGA faculty member is highly preferred. A reference from an outside source will only be accepted if someone from UGA cannot provide a reference.
  • How many hours am I required to work once I’m hired?
    • All tutors are required to work a minimum of 8 hours per week. As student workers, tutors are not allowed to work more than 20 hours per week.
  • What is UNIV 1204?
    • UNIV 1204 is the Academic Resource Center’s Tutor Training Course offered each semester and taught by DAE faculty. All newly hired tutors/PLAs are required to take UNIV 1204 within one semester of being hired. The course equips newly hired tutors/PLAs with the skills to become effective teachers in a peer environment. Tutors who have successfully completed UNIV 1204 are certified through the College Reading and Learning Association.