ARC Frequently Asked Questions

General

  • Who uses the Academic Resource Center?
    • Students visit the Academic Resource Center when they want to improve their study skills/grades, get better at managing time, or work on areas of their academic life that they’d like to improve. While most of the students who utilize the Academic Resource Center are undergraduates, graduate and doctoral students also visit regularly. Any UGA student may use the Academic Resource Center. For some services, like small group appointments and drop-in, students are required to be registered in the course for which they are seeking assistance.
  • What services do you offer?
    • The Academic Resource Center offers the following programs to assist students: Small group tutoring appointments, drop-in tutoring, writing tutoring, online tutoring, test reviews, and academic coaching
  • How much do your services cost?
    • ARC services are covered by UGA student fees; so, students are never required to pay when seeking assistance.
  • Where are you located?
    • The Academic Resource Center is located at Milledge Hall with satellite office in Brumby, MLC, SLC, and the Boyd Science Library.
  • When are you open?
    • The Academic Resource Center is open fall, spring, and summer semesters. Daily hour vary by location.
  • How do I contact someone for more information?
    • The Academic Resource Center staff is always happy to speak by phone or via e-mail. Shane Bowen, ARC’s Administrative Associate, can be reached by phone at 706-542-7053 or via e-mail at tutor@uga.edu.
  • What services are available to visiting scholars, etc. (i.e. non-UGA individuals)
    • Visiting scholars and other cohorts not defined as UGA students are welcome to utilize ESL tutoring and writing assistance.
  • Who are your tutors?
    • The Academic Resource Center currently employees over 70 graduate and undergraduate peer tutors. Peer tutors are students who have taken the course and performed well. All peer tutors undergo training and are certified by the College Reading and Learning Association (CRLA).
  • How do I become a tutor?
    • All tutors must complete the Academic Resource Center peer tutor application, which is located under the “Become a Tutor” tab on our web page. Once your application is complete, your application will be saved until a position becomes open. At that point, the ARC Coordinator will contact you to set up an interview.
  • Can I also hire a private tutor?
    • The Academic Resource Center facilitates a list of private tutors for some of the courses offered at UGA. Please contact Shane Bowen at 706-542-7053 or at tutor@uga.edu to see if a private tutor is available for your particular course.

Small Group Appointments

  • What is a small group appointment?
    • Small group appointments give students an opportunity to review and discuss course content with other students enrolled in the course with the guidance of a peer tutor. Appointments are capped at 3 students per session. Students can schedule two appointments per subject each week, and appointments last for approximately 50 minutes.
  • How do I schedule an appointment to see a peer tutor?
    • Students can schedule appointments via TutorTrac, the Academic Resource Center’s tutor scheduling site. To access TutorTrac, please visit http://my.uga.edu and select the link labeled, ‘Academic Resource Center.’
  • How do I cancel or reschedule an appointment?
  • What happens if I’m late for an appointment?
    • Students who are more than 15 minutes late to an appointment are marked as a ‘no-show’ for the appointment. Being late to an appointment and/or missing an appointment more than 3 times results in your access to tutoring being suspended for the semester.
  • What happens if I forget to cancel an appointment?
    • Students who cancel an appointment less than 24 hours prior to the session are marked as a ‘no-show’ for the appointment. Missing an appointment and/or being late to an appointment more than 3 times results in your access to tutoring being suspended for the semester.
  • How many appointments can be scheduled each week?
    • Students can schedule up to appointments per subject each week.
  • What can I do if I don’t see an appointment time that works with my schedule?
    • Appointments are first-come, first-served; so, a lack of availability may mean that appointments have been scheduled by other students. Checking the system earlier in the week may result in more availability; or, an appointment for your particular course may not be available during that time. Feel free to contact our main office via phone at 706-542-7053 or by e-mail at tutor@uga.edu to cancel an appointment.
  • What can I do if the system won’t allow me to schedule additional appointments, but I still need help?
    • The Academic Resource Center facilitates a private tutoring list for most of the courses offered through the peer tutoring program. Students can contact the main office via phone at 706-542-7053 or by e-mail at tutor@uga.edu to request ARC’s private tutoring list.
  • What if my course isn’t listed in TutorTrac? Can I still receive assistance?
    • The Academic Resource Center does not guarantee course-specific assistance for courses not listed in TutorTrac; however, all UGA students are welcome to schedule an appointment with an academic coach to review time management techniques, study strategies, and further develop their academic skills.
  • I don’t have a MyID; can I still register for a small group appointment?
    • All students must validate their identity by accessing TutorTrac with their MyID and password. If you need a UGA MyID or have issues accessing TutorTrac because of invalid credentials, please contact EITS.
  • Do I need to be a UGA student to utilize your services?
    • While most of ARC’s services are exclusively for UGA students, limited services are available to visiting scholars and other groups. Visitors to UGA who do not identify as students can contact the main office via phone at 706-542-7053 or by e-mail at tutor@uga.edu to inquire about available services.
  • Can I bring a friend to my appointment?
    • The easiest way to participate in a small group appointment with a friend is by having your friend reserve their spot in the same appointment via TutorTrac. If your friend misses the appointment-scheduling window, they may contact the main office via phone at 706-542-7053 or by e-mail at tutor@uga.edu to inquire about available same-day appointments.

Drop-In Tutoring

  • What is Drop-In tutoring?
    • Drop-in tutoring provides course-specific assistance with no prior registration needed. Just stop by during open hours and meet with our team of tutors to get clarification on concepts, review homework and course notes, or prepare for exams.
  • The course I need assistance with is not currently available. Can I still receive drop-in assistance?
    • While the Academic Resource Center can not guarantee assistance in every course, we encourage students to stop by any of our drop-in locations and speak to our team of tutors during non-peak hours (early morning and after 6 p.m.).
  • Why do I need to sign-in at the computer?
    • Signing in helps the Academic Resource Center gather data about our program more efficiently. We are able to track what courses students receive assistance for most frequently and use this data to better our program for UGA students.
  • How often should I sign into the computer? Do I need to sign out?
    • All students are required to log-in at the drop-in kiosk before receiving assistance. Once you’ve logged in once, you do not need to log-in again, and you do not have to sign out.
  • I want to work with an individual tutor. Why am I placed with a group of students?
    • During periods of high volume, students are grouped together with other students from the same course, which allows the Academic Resource Center’s team of tutors to help students more efficiently. See this as an opportunity to build community with the students in your course, compare answers and strategies, and ask questions as a group. Also, explaining and defending your strategies is an important tool in developing your mastery of the material. If you want individual attention, come during our less busy hours (mornings and after 6 p.m.).

Test Reviews

  • What are test reviews?
    • The Academic Resource Center’s test reviews provide students with an opportunity to review course-specific concepts and test-taking techniques with a graduate assistant prior to an exam. No prior registration is required to attend ARC’s test reviews.
  • What courses are supported by test reviews?
    • Currently, ARC supports MATH 1101, STAT 2000, BUSN 4000, and CHEM 1211 during fall and spring semesters.
  • Where can I find information on the location and time of a specific test review?
  • How do I register for a test review?
    • No prior registration is required to attend ARC’s test reviews. Just stop by the test review location prior to the start of the test review to check-in.
  • How do I prepare for a test review?
    • You can prepare for a test review by looking over all test materials prior to arriving. Write down questions that you have or concepts you are still needing help with so that the graduate assistant can cover them during the review.
  • What should I do when I arrive for a test review?
    • All students are required to check-in with an ARC staff member before taking a seat.
  • What options are available if I miss a test review?
    • If you miss a test review, you can access any materials used on our website under the specific course.

Writing Appointments

  • What forms of writing assistance are available?
    • Our goal is to support students who have any sort of writing assignment.
  • What courses are supported by writing tutoring?
    • We welcome students from an academic discipline to see us for writing tutoring.
  • What kind of help will I receive from a writing tutor?
    • TBA
  • Who are your writing tutors?
    • Stephanie Short and Greg Timmons (Summer Thru Term 2017)
  • How many writing appointments are available per week?
    • Students may schedule two writing appointments per week.
  • How do I contact the writing tutor for my online writing appointment?
    • Students scheduled for an online writing appointment will e-mail writutor@uga.edu prior to the start of an appointment.
  • I’m supposed to meet my tutor in-person, but I’d like to move the appointment online. Is that possible?
    • All appointments have a pre-determined location, and students are required to meet their tutor at the posted location.
  • What can I do if I do not see a writing appointment time that works with my schedule?
    • Appointments are first-come, first-served; so, a lack of availability may mean that appointments have been scheduled by other students. Checking the system earlier in the week may result in more availability; or, an appointment may not be available during that time. Feel free to contact our main office via phone at 706-542-7053 or by e-mail at tutor@uga.edu to cancel an appointment.
  • What can I do if the system won’t allow me to schedule additional appointments, but I still need help?
    • The Writing Center facilitates a private writing tutoring list. Students can contact the main office via phone at 706-542-7053 or by e-mail at tutor@uga.edu to request the Writing Center’s private tutoring list.

Online Tutoring

  • How does online tutoring work?
    • Online tutoring in a chatroom format is offered every evening. Chat live with a math tutor by logging into our TutorTrac system with your UGA MyID and password through http://my.uga.edu and clicking the ARC Logo. After logging in, select the appropriate Whiteboard group (listed on the right side of the main page) to connect with a tutor.
  • What courses are supported by online tutoring?
    • Currently, online tutoring supports MATH 1101 – MATH 2260 and STAT 2000.

Becoming a Tutor

  • Why should I become a tutor with the Academic Resource Center?
    • Tutoring with the Academic Resource Center is a great first job for students looking to give back to the University. Many of our tutors also benefit from the reviewing the material with students, particularly if they are preparing for a major exam (MCAT, LSAT, etc.) or pursuing a career in education. The Academic Resource Center provides our tutors with flexible schedules and competitive pay.
  • Where do I find the application to become a tutor?
  • What are the minimum qualifications for becoming a tutor?
    • Tutors must hold a 3.25 overall GPA and a 3.25 GPA in the subject(s) to be tutored. We also require tutors to complete at least one semester of classes at UGA.
  • When do you hire tutors?
    • The Academic Resource Center hires most of its staff between semesters, but applications are reviewed throughout the semester based on changes in tutoring demand and staffing. There is no deadline to apply and all application materials are kept on hand for future consideration.
  • The course I would like to tutor is not currently offered by the Academic Resource Center. What should I do?
    • Still apply! Applicants are able to write-in courses that aren’t currently supported by the Academic Resource Center, and applications are reviewed regularly based on changes in tutoring demand and staffing.
  • I would like to list a high school teacher or non-UGA faculty member for a reference. Is that okay?
    • Yes; however, a reference from a UGA faculty member is highly preferred. A reference from an outside source will only be accepted if someone from UGA cannot provide a reference.
  • How many hours am I required to work once I’m hired?
    • All tutors are required to work a minimum of five hours per week. As student workers, tutors are not allowed to work more than 20 hours per week.
  • What is UNIV 1103?
    • UNIV 1103 is the Academic Resource Center’s Tutor Training Course. The course equips newly hired tutors with the skills to become effective teachers in a peer environment. The course is taught by the Academic Resource Center Coordinator, Rachel Pharr. After successfully completing UNIV 1103, tutors are certified through the College Reading and Learning Association.
  • Am I required to enroll in UNIV 1103?
    • Yes, all newly hired tutors are required to take UNIV 1103 within two semesters of being hired. If you are hired in the middle of a semester, you have the following two semesters to complete the course.
  • When is UNIV 1103 offered?
    • One section of UNIV 1103 is offered each semester on Friday afternoons from 3:30-5:30 p.m.
  • I’d like to become a tutor, but I’m concerned about using HOPE hours for UNIV 1103. What should I do?
    • If you have a concern about using HOPE hours for UNIV 1103, please contact ARC Coordinator, Rachel Pharr, via phone at 706-542-5436 or by e-mail at rkvandergriff@uga.edu
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